Exchange and return policy for all Souq Security products

Souq Security follows a policy of replacing and returning products according to Egyptian law. In accordance with the text of Article 17 of the Consumer Protection Law, the consumer has the right to request an exchange or refund of the value of the product within 14 days from the date of receiving the product if the device does not have a manufacturing defect, but on the condition that it is in the condition it was in. The item was on it when contracted (i.e. it was not opened or used)

The exchange or return policy for each product varies in some cases depending on the type of product
Example

Products eligible for return
1. Souq Security section

Returnable products are only accepted if the following conditions are met:
Souq Security reserves the right to reject the return request for any product/products returned by the customer in the event that the returned product/products do not meet the return conditions or guidelines (rejected product). The customer is not entitled to get his money back if the request to return the product/products is rejected. When the product/products are considered rejected at any stage after the return via Souq Security, two attempts will be made to return the rejected product to the customer. If the returned product is not received during these two attempts, the product will be kept for only 3 working days in the delivery warehouses. The customer has the right to file a request to return the rejected product/products through the customer service center within 7 working days from the last notification of the failure of the delivery process.
In the event that the returned product/products are not delivered to the customer after the first two delivery attempts, we will send 3 reminders via e-mail and attempt to contact 3 times to inform the customer regarding the return request. If the customer responds to the email or responds to contact attempts and requests to return the product within 7 days from the date of the first conversation, we will make three attempts to deliver the product, if the customer does not respond to these three attempts or if he does not want to receive the product/products. These products will be disposed of and Souq Security will not be responsible for refunding the amount of the products.
Returnable products are only accepted according to the following conditions:


The product must be returned with the original box and original label and must be unopened.
If the product has been used, the original box has been opened, or the original label has been removed, we will reject the refund request and return the product to you unless there is a manufacturing defect in the product.
If the product does not work due to a manufacturing defect, the product must be returned with the original box, instruction booklet, and all accessories.
Souq Security has the right to determine whether the product must be serviced, refund the amount to the customer, or return the product.